They offer a 14-day return policy for unused items in their original packaging. Customers are responsible for return shipping costs.
Can I exchange an item for a different size/color at Rukka-Pets UK?
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They do offer exchanges for items of the same value within 14 days of purchase. Simply contact their customer service team to arrange for an exchange.
How can I reach customer service at Rukka-Pets UK?
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Their customer service team can be reached via email at [email protected]. They strive to respond to all inquiries within 24 hours.
How long does it take to receive my order from Rukka-Pets UK?
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Orders typically take 3-5 business days to be processed and shipped. Once shipped, delivery times may vary based on your location.
How can I track my order from Rukka-Pets UK?
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Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery.
What should I do if I receive a damaged or incorrect item from Rukka-Pets UK?
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In the event of a damaged or incorrect item, please contact their customer service team within 7 days of receiving your order to arrange for a replacement or refund.