The online store does offer international shipping to many countries worldwide. Customers can enter their shipping address during the checkout process to see if their location is eligible. Shipping fees and estimated delivery times vary based on the destination and shipping method chosen, ensuring that international customers can enjoy their products no matter where they are located.
What payment methods are accepted?
+
The online store accepts a wide range of payment methods to cater to different customer preferences. These include major credit cards, debit cards, PayPal, and other secure payment options. The store prioritizes customer security by employing advanced encryption technologies, ensuring that all payment transactions are safe and protected from fraud.
How can customers track their orders?
+
Once an order is placed, customers receive an email confirmation that includes a tracking number. They can use this tracking number on the website to monitor their order's status. The online store partners with reliable shipping carriers, and the tracking feature provides real-time updates on the shipment's progress, ensuring customers are informed every step of the way.
Are there size guides available?
+
Yes, the online store provides comprehensive size guides for all clothing and footwear categories. Customers can easily access these guides on the product pages to help them select the correct size before making a purchase. The size guides include measurements for various sizes, making it easier for customers to find the right fit and reduce the likelihood of returns.
What should customers do if they receive a damaged or incorrect item?
+
If a customer receives a damaged or incorrect item, they are encouraged to contact customer service immediately. The online store has a dedicated support team that will assist in resolving the issue. Customers can provide photos of the item and their order details to expedite the process. The store will offer a replacement or refund, ensuring customer satisfaction and maintaining high service standards.